Data Deletion
How to request deletion of information handled by LANMOU.
Amazon Product Support chat transcripts
Amazon’s Brand Integration FAQ says a transcript can be downloaded only while the chat is active and that brands should not expect access to transcripts after a chat ends. LANMOU does not download, export or keep a separate copy of chat transcripts. The FAQ does not specify Amazon’s retention period or promise automatic deletion after a particular number of days; Amazon controls records held in its systems under its own policies. We do not record telephone calls.
Send a deletion request
Email lanmou-home@hotmail.com with the subject LANMOU — Data Deletion Request. Describe the information you want deleted and provide enough context to locate it, such as the date of your email or support interaction. Please do not assume that LANMOU can retrieve a transcript after a chat ends.
Do not include passwords, payment-card details or identity documents in your initial message. We may request limited additional information if needed to verify your identity.
What happens next
Our responsible personnel will review the request, identify information we still hold and respond within the period required by applicable law. Where retention is legally required or another applicable exception prevents deletion, we will explain this. We cannot retrieve or delete a chat transcript that is no longer available to LANMOU after the chat ends. Requests about information held by Amazon should be submitted through Amazon’s privacy channels.
Email and other records
Emails currently have no fixed automatic deletion period. You may request deletion of email correspondence through the same contact address. This process does not control retention of Amazon marketplace records or providers’ independent operational records.
Amazon account information
This process concerns information handled by Shiyan Xiawen Trading Co., Ltd. Requests relating to your Amazon account or data independently held by Amazon should be directed to Amazon’s privacy channels.
Read our Privacy Policy for more information.
Postal contact
Shiyan Xiawen Trading Co., Ltd
1502, No. 29 Chaoyang Middle Road, Shiyan, Hubei, 442000, China