Privacy Policy

1. Who we are and what this policy covers

Shiyan Xiawen Trading Co., Ltd operates the LANMOU brand (“LANMOU”, “we”, “us”). This policy describes our handling of personal information through this website, email correspondence and our Amazon Product Support Brand Integration for our own Amazon stores in the United States, Canada, United Kingdom, Germany, France, Italy and Spain. We do not provide this integration as a service to other sellers.

Contact: lanmou-home@hotmail.com
Postal address: 1502, No. 29 Chaoyang Middle Road, Shiyan, Hubei, 442000, China

2. Information we handle

• Product support: customer names, order numbers and the information customers provide during support conversations, including chat messages. Our support personnel use Amazon Connect provided by Amazon. We do not record telephone calls.
• Email: your email address, any name you provide, the contents of your message and any attachments you choose to send.
• Website delivery: our hosting provider, Cloudflare, may process technical connection information such as IP addresses and request details to deliver and protect the website.

Please provide only information needed for your support request. Do not send account passwords or payment-card information.

3. How we use information

LANMOU uses customer support information to identify the relevant order, understand the issue and provide after-sales assistance. Access within LANMOU is limited to personnel responsible for customer support. We do not use this information for marketing and do not sell it to third parties.

We also use correspondence to respond to questions and privacy requests. Where EU or UK data protection law applies, processing for support necessary to fulfil our contractual obligations is based on that necessity; other customer enquiries may be handled on the basis of our legitimate interest in responding and providing after-sales assistance. Processing required by law is based on the relevant legal obligation.

4. Service providers and disclosures

We use Amazon Connect for telephone and chat support, Microsoft’s Hotmail/Outlook service for email, and Cloudflare Pages for this website. These providers process information needed to deliver their services. We may also disclose information when required by applicable law or a valid legal process.

Amazon independently operates its marketplace and may maintain its own records. This policy does not govern information held independently by Amazon or other providers under their own privacy notices. For provider information, see AWS Privacy Notice, Microsoft Privacy Statement and Cloudflare Privacy Policy.

5. How long information is kept

Chat records: records are stored only in Amazon Connect for 3 days from the end of the chat, after which the platform automatically deletes them under our support configuration. LANMOU does not download, export or maintain separate backups of chat records.

Telephone calls: LANMOU does not record calls.

Email correspondence: we currently have no fixed automatic deletion period. Emails may remain in our mailbox after a support request has been resolved. You may contact us to request deletion; we will assess the request and any applicable need to retain information. The 3-day chat retention period does not apply to emails.

The chat retention rule does not describe retention of Amazon marketplace records, provider operational logs or information independently controlled by providers.

6. Security and international processing

Access to customer support information within LANMOU is limited to personnel responsible for after-sales support. Chat records remain in Amazon Connect rather than being exported or separately backed up by LANMOU. No online service can guarantee absolute security.

Our company is based in China. Information may be accessed in China and processed in other countries through the service providers listed above. Their processing locations and arrangements depend on the services involved. Contact us for information about the arrangements applicable to your information and any safeguards required by applicable law.

7. Your privacy choices and rights

Depending on your location and applicable law, you may have rights to request access to or a copy of your personal information, correction, deletion, restriction of processing or data portability, and to object to certain processing. Where processing relies on consent, you may withdraw that consent. These rights are subject to applicable conditions and exceptions.

Email lanmou-home@hotmail.com to make a request. We may ask for information reasonably needed to verify your identity and locate the relevant records. We will handle your request within the time required by applicable law and explain any applicable reason for not fulfilling it. You may also complain to the relevant data protection or privacy authority. For deletion instructions, see Data Deletion.

8. Cookies and tracking

This website has no accounts, checkout, contact form, advertising trackers or analytics scripts added by LANMOU. LANMOU does not set application cookies on this static website. Hosting and security providers may process technical information needed to deliver and protect the site. Amazon’s services and your email provider operate separately under their own notices.

9. Children’s privacy

This website provides company and customer support information and is not designed for children. If you believe a child has provided personal information that should be removed, contact us so we can review the request.

10. Policy updates and contact

We will publish changes on this page and update the date above. For questions about this policy or your information, contact lanmou-home@hotmail.com or write to Shiyan Xiawen Trading Co., Ltd, 1502, No. 29 Chaoyang Middle Road, Shiyan, Hubei, 442000, China.